Manager, Commercial Engine Strategy & Data Intelligence

About this role

About the Job: The Manager, Commercial Engine Strategy & Data Intelligence supports the execution and continuous improvement of FMI’s Commercial Engine—the integrated workflows, data, and decision signals that enable effective commercial execution and customer engagement. This role partners closely with Commercial, Product, and Operations stakeholders to operate, monitor, and improve core commercial workflows, ensure high‑quality data capture, and translate structured inputs into actionable insights. The Manager is responsible for driving day‑to‑day execution, identifying workflow and data issues, and implementing practical improvements that enhance efficiency, data reliability, and customer experience

Key Responsibilities: Commercial Engine Execution & Workflow Support: Support the execution of standardized commercial workflows across the end‑to‑end commercial lifecycle (targeting, engagement, conversion, retention) Monitor workflow performance and adoption, identifying friction points and gaps impacting execution or customer experience Implement defined process improvements and support change management to increase consistency and effectiveness Data Integrity & Decision Support: Ensure accurate, timely data capture within commercial systems (e.g., CRM) through disciplined processes and controls Support pipeline visibility, performance reporting, and basic forecasting inputs to enable effective decision‑making Partner with analytics colleagues to translate operational data and customer inputs into usable insights Customer Experience & Voice‑of‑Customer Support: Support the capture of structured voice‑of‑customer (VOC) inputs within commercial workflows Help translate customer feedback and experiential data into actionable themes and opportunities Partner with Business Operations and Insights teams to support initiatives that improve the end‑to‑end customer experience Systems, Tools & Enablement: Support the maintenance and enhancement of commercial dashboards, too

Apply for this role on Foundation Medicine’s official careers site.