Team lead, Beauty

About this role

Team Lead, Beauty As the Team Lead, Sales reports to the Product Sales Manager (PSM), this is a key role in the delivery of the DFS’ promise of being The World Traveler's Preferred Destination for Luxury Shopping. They inspire, lead, and develop the sales team to deliver a seamless customer experience as exceptional people who are delivering exceptional product, building customer loyalty and relationships while delivering sales and productivity targets. The Team Lead, Sales proactively coaches and updates the sales team regularly on opportunities for continuous improvement of skills and knowledge

They foster a service environment that empowers and develops a cohesive and focused team that passionately creates unique and memorable, luxury service experiences that builds our brand and customer loyalty and delivers sales. Like the PSM they report to, the Team Leader Sales possesses a passion for the brands and products they represent. Selling and the Customer Experience • Assist the PSM to align the customer experience to the company vision – exceptional people delivering exceptional product

• Lead, inspire and celebrate exceptional customer experiences. • Assist the PSM to drive sales: action sales, clearance, promotions, and incentive targets with passion. • Work with the PSM on ways to increase and continually improve your team productivity results in: • Conversion of customers from non-buying to buying; • Spend per transaction, and Average Units per Sale (AUS)

• Supervise your sales floor: Support a high energy, positive floor experience for staff and customers. • Observe, coach and react to what is happening around you to continually improve the customer experience and team productivity. • Manage team visibility on the shop floor for optimal staffing and floor coverage

Liaise with AGM Sales on staff coverage and scheduling needs; schedules to be provided by Talent Scheduling Co-Ordinator for the location. • Work with the PSM to effectively partner with the Pla

Apply for this role on DFS Group’s official careers site.