Supv 2, Field Service
Lam Research · Taichung
Full-time Posted 4 days ago
About this role
## Supv 2, Field Service (Deposition) Major responsibility is improving installation & technical skills of GFW team. Maintaining GFW and local team satisfactions, as key sponsor to lead GFW and co-work with PG/CSBG/Sales to make customer and company’s goal completed. Regular oversea support other regions while requested
## The impact you’ll make Directs coordination of technical and administrative support, including installation, repair, preventive maintenance and engineering upgrades at client sites. Ensures proper records and systems are maintained. Schedules personnel for critical situations
Maintains communication with design teams and specialists to resolve or escalate technical issues. Selects, develops and evaluates personnel to ensure efficient operations. ## What you’ll do * Represent field service head to local service team, develop and maintain good relationship with local team
* Be accountable for service operation to achieve company goals. * Manage installed base performance of assigned functions to ensure achievement of system performance to product specifications. * Manage and direct the activities of field service and technical support required for installation, servicing and modification of company products. * Forecast and control manpower allocation and manage the utilization of engineers for a balanced absorption result. * Secure zero safety EHS event with non-hazards environment and provide sufficient training and guide service team continuously. ## Who we’re looking for * Be responsible for training, motivation, employee development and discipline of assigned employees. * Bachelor’s degree or equivalent, 8+ year experience in semiconductor industry and operation management experience plus
* ETCH/CLEAN/CVD knowledge & experience is preferred, fluency in writing /oral English experience. * Develop team capabilities and coordinating tool startupexperience. ## Preferred qualifications * Engineering
Apply for this role on Lam Research’s official careers site.