Sr Quality and Lean Leader APAC

About this role

Job Description Summary • Lead the Quality function across a Region, from ITO (Inquiry to Order) to OTR (Order To Remission) execution processes & their associated functions such as Tendering, Project Manager, Engineering, Procurement, Construction and Commissioning, where relevant. • Support the Region Operations Leader to impactful actions from Root Cause Analysis and by selecting the important Quality topics for escalation. • Support the Cultural change applying Lean tools and leading key initiatives for sustainable Lean Culture and Continuous Improvement

Support Region Leader in Hoshin Kanri, Bowler, PSR and Action plan to successfully deliver Region Strategy. • Reports directly to the Region Leader and functionally to the Product Line Quality Leader. The job holder provides quality global leadership to a matrix organization, setting standards and supporting business needs across a complex Project portfolio, driving actions to optimize and embed Quality performance in all activities

Job Description Essential Responsibilities Quality Policy In line with Grid Solutions Quality policy: Define the Regional Quality roadmap to support strategic transformation Elaborate actions and set priorities to maximize process efficiency (across the Region and at site), for project delivery performance and customer satisfaction. Ensure the engagement of the Regional management committee and of the management at site level around Quality policy, processes and actions. Monitor Quality performance and drive improvement plan

Support Region Leader in regular business reviews and in budget exercise. Drives “stop the work” attitude where quality, safety or integrity is at risk. Customer care Instill and support a “Customer First” Culture: Lead by example, influence, deploy of customer care processes and tools

Incorporate Voice of Customer in the process. Monitor & develop Customer Satisfaction through relevant Customer surveys and Customer claim analysis. Ensure that the metrics and

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