Sr. Mgr, Field Service
Lam Research · Boise
Full-time Posted 4 days ago
About this role
## The group you’ll be a part of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. ## The impact you’ll make Directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites
Ensures adequate records and systems are maintained. Schedules personnel responding to critical situations. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention
Selects, develops and evaluates personnel to ensure the efficient operation of the function. ## What you’ll do Leadership & Strategy * Serve as senior representation of the CFW (Central Flexible Workforce) Team for the specific Tier 1 Account Team, representing Lam with customers, and internal AT leadership * Support AT with executing Ops strategy aligned with AT goals * Drive a culture of accountability, operational excellence, and continuous improvement. Operations * Responsible for ramp readiness and resource escalation management for the site/AT
* Ensuring right number of resources with the right training are available to meet AT and customer needs. * Own site-level performance metrics including safety, cost, and quality for the CFW team working at the site. * Ensure stable, scalable service operations Financial & Business Management * Primary liaison in streamlining AT/site ramp operations with NA Regional Business Operations and Planning
* Work closely with NA Regional Business Ops in demand forecasting and HC planning for the site/AT * Be fully up-to-date on business for the specific Account T
Apply for this role on Lam Research’s official careers site.