Sr. Mgr, Customer Service
Lam Research · Simpang Ampat
Hybrid Full-time Posted 4 days ago
About this role
## The group you’ll be a part of The Global Operations Group brings information systems, facilities, supply chain, logistics, and high-volume manufacturing together to drive the engine of our global business operations. We help Lam deliver industry-leading solutions with speed and efficiency, while actively supporting the resilient and profitable growth of Lam's business. ## The impact you’ll make * Lam Research is looking to hire a Senior Manager for the design(support), deployment, and operation of Lam’s Spares B2B global call center capability in Malaysia under the Spares Operations organization
This role is accountable for establishing foundational call center infrastructure, processes, and analytics while delivering high-quality customer experience for internal and external business stakeholders. This is a hybrid role combining operational leadership with transformation accountability — approximately 60% operations execution and 40% capability build / process transformation. The role will play a critical part in Lam’s multi-year roadmap to standardize customer interactions, improve knowledge management, and enable scalable, multilingual global support
* The leader would also be responsible for managing the local customer service team in Malaysia. He/she will be responsible for providing leadership, hiring, training & assimilation, managing performance & career conversations. The individual will be accountable to groom & develop the team
He / She should be able to drive continuous improvements. * The leader will be expected to understand Lam’s business model & demonstrate Lam’s core values. * Strong interpersonal skills are key to success in this role as the successful candidate will be required to create and sustain an environment that is based on honesty, trust, open communication, customer centric, creative thinking and cross-functional global collaboration
## What you’ll do * Stand-up Lam’s centralized B2B call center capability in
Apply for this role on Lam Research’s official careers site.