Service Coordinator

About this role

Company: Finning Canada Number of Openings: 2 Worker Type: Permanent Position Overview: Are you highly organized, detail-oriented, and passionate about supporting service operations? As a Service Coordinator at Finning, you’ll play a vital role in ensuring our repair and maintenance processes run smoothly from start to finish. You’ll be the central point of coordination for Maintenance Customer Orders (MCOs), working closely with technicians, planners, and customers to deliver exceptional service. If you thrive in a fast-paced environment and enjoy being the glue that holds operations together, we want to hear from you! For this position, the expected base salary range is between $50,000 and $60,000 annually

Job Description: Verify service request details, confirm credit approval, apply marketing programs, and review service history. Open MCOs and work orders, ensuring alignment with scope, budget, and schedule. Maintain accurate records in Case, WFE, and other systems to ensure traceability and audit readiness

Assist Repair Planners and Service Supervisors during repair execution, ensuring real-time updates and process adherence. Complete MCO adjustments, SG&A forms, warranty and goodwill documentation, and escalate risks as needed. Schedule and participate in PRE, MID, and POST job meetings, capturing action items and updating commitment dates

Arrange third-party contractor services, including documentation and procurement requests. Ensure all documentation is complete and accurate, initiate closure activities, and support invoicing and warranty claim processes. Proactively update internal and external stakeholders on job status and support inquiries related to service, warranty, and production

Provide backup support to Planners and Controllers as needed, and participate in scheduling and SWIP meetings. Enter daily time cards for technicians to ensure accurate labour costs on active service orders. Qualifications: Secondary education with a focus on administra

Apply for this role on Finning’s official careers site.