Senior Product Support Engineer (all genders)

About this role

## The group you’ll be a part of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. ## The impact you’ll make As a Regional Product Support Engineer at Lam, you’re the backbone of technical support for field engineers, technicians, and product support personnel in the region

Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, Ultrahigh Vacuum-, RF- and Gas Delivery systems, control computer systems, software, or networked support systems. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam's valued customers. ## What you’ll do Technical * Serve as a subject matter expert on high-level technical issues and escalations, providing guidance and recommending solutions

* Support field engineers and product support personnel in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, Ultrahigh Vacuum-, RF- and Gas Delivery systems. * Respond to escalated situations, identify solutions for malfunctioning equipment or software, and report design, reliability, and maintenance issues to engineering teams. * Partner with account teams to present problem statements, root cause analysis, and secure customer buy-in for proposed solutions

* Identify and communicate opportunities for performance improvements through hands-on work and data analysis. * Drive actions at customer sites to resolve escalations and prevent recurrence. * Liaise between customers, product groups, and field service; collaborate with senior engineers across multiple teams

* Participate in reviewing procedures, processes, and tool designs impacting develo

Apply for this role on Lam Research’s official careers site.