Senior Director - Software Subscription AI

About this role

<h1><b><b><b>Job Description Summary</b></b></b></h1>The Sr Director – Subscription AI will lead the strategy and execution of data-driven decision making, intelligent automation, and business performance optimization across the global subscription portfolio. This role serves as the end-to-end owner of analytics, AI solutions, and workflow automation supporting the full subscription lifecycle — including onboarding, usage insights, renewals, retention, lifecycle value optimization, and forecasting.<br><br>Software Subscription digital transformation is one of the key priorities for the company and as a key member of the program team, this role will drive digital thread integration across software subscriptions, deliver advanced AI and analytics solutions, and support pre-sales demos and pilots to showcase data-enabled capabilities to business partners and customers.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h1><b>Job Description</b></h1><p><b>Roles and Responsibilities</b></p><p><b>1. Subscription Analytics & AI</b></p><ul><li><p>Lead the design and delivery of analytics for subscription lifecycle KPIs including ARR/MRR, churn, retention, expansion, usage, and cohort performance.</p></li><li><p>Build predictive models for churn risk, upsell propensity, usage intelligence, and renewal forecasting.</p></li><li><p>Create executive dashboards and automated reporting that support strategic decisions and portfolio reviews.</p></li><li><p>Drive customer segmentation and behavioral insights to support targeted retention and engagement strategies.</p></li><li><p>Integrate AI models seamlessly in Analytics to provide required insights for target persona.</p></li></ul><p><b>2

Subscription Process Automation & Optimization</b></p><ul><li><p>Architect and implement automation solutions across subscription processes — onboarding, provisioning, renewals, invoicing, entitlements, and cust

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