Senior Application Support Analyst

About this role

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left"><b><u>Job Description</u></b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>WHAT IS THE OPPORTUNITY?</b></p><p>What sets us apart: You'll work in a dynamic environment alongside talented business and operations teams, tackling diverse technical challenges across multiple technology stacks. This isn't routine support, it's strategic problem-solving that directly affects customer satisfaction and business continuity.</p><p>If you're a technical professional energized by complex challenges, cross-functional collaboration, and meaningful career growth, we want to hear from you.</p><p></p><p><b>WHAT WILL YOU DO?</b></p><ul><li><b>Proactive Monitoring & Optimization</b>: Perform system health checks using advanced monitoring tools (Dynatrace, ELK) and leverage AI/automation to identify issues, conflicts, and risks before they impact clients.</li><li><b>Strategic Problem-Solving</b>: Lead investigation and analysis of operational failures through to resolution, driving root cause identification and implementing preventative measures.</li><li><b>Innovation & Continuous Improvement</b>: Champion innovative approaches and automation solutions to streamline support processes, enhance efficiency, and establish best practices across the team.</li><li><b>Cross-Platform Collaboration</b>: Build and maintain strong relationships with IT partners and business units, communicating technical insights effectively to influence outcomes and drive business impact.</li><li><b>Technical Analytics & Reporting</b>: Analyze system data, write SQL queries, and generate actionable reports that support deci

Apply for this role on Royal Bank of Canada’s official careers site.