Product Support Engineer 4
Lam Research · Hillsboro
Remote Full-time Posted 4 days ago
About this role
## The group you’ll be a part of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. ## The impact you’ll make As a Regional Product Support Engineer at Lam, you’re the backbone of technical support for field engineers, technicians, and product support personnel in the region
Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, or networked and wireless systems. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam's valued customers. ## What you’ll do * Provides support to customer/users where the product is highly technical or sophisticated in nature
* Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service and revenue. * Participates in Lam’s worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application. * Acts as technical mentor for field and account engineers and may design or conduct training sessions
## Who we’re looking for * PhD with 3+ years of relevant work experience or; MS or Engineering degree with 6+ years of work experience; or BS with 8+ years of work experience. * Understand and work from electrical and mechanical schematics, diagrams and interpret operation manuals. * Use computer applications, including data analysis tools, word processing, spreadsheet, and presentation software
* Formulate root cause hypothesis, analysis and action plans with detail problem statements, data analysis and success criteria. * Provide quality remote
Apply for this role on Lam Research’s official careers site.