Product Support Engineer 4

About this role

A technical expert on Lam's products - provide technical expertise to resolve all PECVD/ALD Type 1/2 escalations on Lam's restricted released products and is a Subject Matter Expert in Lam's specialist disciplines Partner the account team to present to customers the problem statement, identified root causes (complete with data analysis) and getting buy-in on proposed solutions Represent customers' and account team's technical requirements to factory & drive required actions to resolve escalations & prevent occurence Partner Product Group Product Support team during PDR Alpha and Beta phase Effectively utilize Lam's Knowledge Management to resolve escalations and actively share knowledge with Lam's worldwide technical community A mentor to local account engineers; lead escalation and partner PM/BD/Sales based on business need Professionally represent the company to the customer and utilize knowledge of company's product lines and FKMs to keep existing / potential customers informed when new/additional needs are identified Develop good customer relations during escalations, modification and evaluation Accommodate compressed product development cycle trend, Product Support is required to well utilize the EI tools/SSHC shortening escalation cycle and be agile on advanced troubleshooting not tied to in depth knowledge of the newest product generation PhD with 3+ years of relevant work experience or; MS or Engineering degree with 6+ years of work experience; or BS with 8+ years of work experience. Possesses strong inter-personal, negotiation and communications skills Excellent customer management skills and possess experience in dealing with difficult work partners Possesses strong analytical and problem solving skills Able to work in an air-conditioned clean room Must be able to wear personal protective clothing which comprises of air respirator equipment, clean room garments and safety shoes Able to perform shift and standby duties Familiar with the SW structure and the

Apply for this role on Lam Research’s official careers site.