Product Reliability Manager
Finning · Edmonton, AB, Canada
Full-time Posted 4 days ago
About this role
Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Join Finning and play a critical role in managing Mining Machine product reliability and performance. This position offers: • A leadership role focused on improving machine health, reliability, durability, and performance. • Opportunities to collaborate with customers, Caterpillar, and internal teams to drive product support strategies
• Competitive compensation and comprehensive benefits. As a Product Reliability Manager, you’ll work closely with customers, Caterpillar representatives, and Finning teams to ensure Mining Machines in the region are supported through a defined Product Problem Management process. If you have strong technical expertise, relationship-building skills, and a passion for improving reliability, this is a role for you! Job Description: Manage Mining Machine product reliability issues, including formal documentation, tracking, and communication of top technical and commercial concerns
Develop, monitor, and report Mining Machine KPIs to measure reliability and performance improvements. Build strong relationships with key customer personnel to identify product performance issues and recommend equipment management strategies and best practices. Collaborate with Finning branch teams to identify and resolve reliability and durability issues, including managing test parts and related documentation
Work closely with Caterpillar Field Engineers, district representatives, and product groups to support Mining Machine reliability initiatives. Partner with remanufacturing and rebuild facilities to manage component reliability and durability, ensuring consistent processes for tracking and communication. Formalize commercial product support agreements with Caterpillar for recurring issues and develop CSLs where required
Prepare and distribute technical documents, including best practices, technical reports, special instructions, and local support programs. Support Re
Apply for this role on Finning’s official careers site.