Process / Productivity Engineer 5
Lam Research · Fremont
Full-time Posted 4 days ago
About this role
## The group you’ll be a part of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. ## The impact you’ll make As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel
Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring the satisfaction of Lam’s valued customers. ## What you’ll do Job Responsibilities * Process/Productivity engineer who will provide technical support to field process engineers, and product support personnel who are troubleshooting Etch chambers for gaps in process capability, chamber matching, defect, and yield failure issues
* Reports process related enhancements and continuous design improvements to engineering group. * Supports first-in-fab customers with process qualification. * Provides training to Field Service Engineers and provides BKM documents
* Travel up to 15%. Other Job Responsibilities Leadership * Acts as a resource for colleagues with less experience and may lead specific projects * Works with cross-functional teams to get information and results needed to deliver results Customer Relations * Professionally represents the company to the customer. Utilize knowledge of company’s product lines and services to keep existing/ potential customers informed when new/ additional needs are identified * Actively addresses any potential issues at the customer site and provide alternative solutions
* Drive implementation of new solutions for the customer ## Who we’re looking for * Minimum o
Apply for this role on Lam Research’s official careers site.