Operations Manager, Payment Operations

About this role

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left"><b><u>Job Description</u></b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><p><b>What</b> <b>is the opportunity?</b></p><p>The Payment Operations Manager leads and develops a specialized team managing time-sensitive, complex, and exception-based wire transfer processing functions. This leadership role combines operational expertise with team management responsibilities, ensuring excellence in execution, regulatory compliance, and continuous process improvement across domestic and international wire services. This position manages increased operational and compliance risk through structured operational reviews, system checks, adherence to established procedures, and proactive oversight of team activities and process controls

Wire Transfer Operations is responsible for providing excellent, accurate and timely customer service to RBC Wealth Management (RBC WM) branches & complexes, Custody & Clearing, Operations and Corporate areas for supporting wire payment requests, reconciling general ledger accounts, managing bank account departmental ledgers, and supporting phone queue operations.</p><p></p><p><b>What will you do?</b></p><ul><li>Hire, onboard, and train new team <span>members.</span> Supervise and direct time sensitive, complex and/or highly specialized daily work flows to ensure department service levels are met.</li><li>Provide training, coaching, recognition and development for the team members, fostering teamwork and planning for succession.</li><li>Serve as a subject matter expert for payment processes supported by <span>team.</span></li><li>Liaise and provide custome

Apply for this role on Royal Bank of Canada’s official careers site.