Lead Service Integrator (LSI) – Therapy Guidance

About this role

<h1><b><b><b>Job Description Summary</b></b></b></h1>This role is part of the RT software solutions leadership and will be pivotal in developing and deploying world-class service strategy for Radiation Therapy software solutions. The LSI will provide leadership to the cross-functional teams to ensure the relevant service offerings are developed for customer acquisition, retention, and growth.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h1><b>Job Description</b></h1><p><b>Service design & strategy</b></p><ul><li>Define a comprehensive service strategy covering multiple offerings (free and paid): Pre-installation, installation and configuration support, warranty, on-demand clinical training, purchased services - Software upgrades, premium technical support etc.,</li><li>Own the complete life-cycle management from start to finish including development and iteration of business case and value propositions. </li><li>Ensure that the service offerings are differentiated and are easy for customers to comprehend, purchase and use.</li><li>Ensure that the service offerings are easy for field service team to commission & handover to the customer.</li></ul><p></p><p><b>Service execution</b></p><ul><li>Lead the PRD process to ensure timely execution of the upstream and downstream activities

Upstream activities include: strategy definition, requirements gathering & reviewing etc., Downstream activities include: creation of offering and part numbers, documentation for field service and e-learning training, design transfer to field service teams etc.,</li></ul><ul><li>Ensure that the solutions are scalable, sustainable, fault tolerant, and within operational cost budgets</li><li>Track service program outcomes through established metrics</li><li>Work closely with Program Manager, Product Manager, Marketing manager, LSD, Lead Implementation Engineer and regional teams to define strategy, tra

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