Lead Engineer - Customer Technical Support (Hardware)

About this role

Job Description Summary Customer Technical Support (Hardware) engineers in the Global Applications & Support team specialize in Grid Automation (GA) and have the primary mission of advanced (Level 3) product support to GA Regions. The role is expected to demonstrate technical leadership, team-work capability, and the ability to keep up with evolving hardware/firmware technologies in the grid automation domain. Customer interactions are integral to the role, as a domain expert representing the Product Line

Customer Support engineers should be adaptable to the very dynamic work environment of the team. Job Description Roles and Responsibilities Level 3 (advanced) technical support on assigned product platforms, covering both post-sales and pre-sales tasks. Resolve customer complaints (LSN/ACT) on products and prepare necessary customer communication such as Customer Technical Reports

Lead Customer meetings and/or Site visits to gather evidence or troubleshoot site issues. Create test setups and conduct tests specific to issue resolution, workarounds, or Root Cause Analysis. Drive hardware defect investigations to conclusion and develop permanent solutions in collaboration with R&D or other relevant teams

Write internal reports covering defect investigations such as 8D. Write Customer Technical Reports following the standard format and guidance. Cooperate with Repairs team in complex investigations

Open and monitor non-conformities tickets on product issues as necessary and support Containment/Corrective Actions. Interface with various Quality teams (Regional quality, Manufacturing quality, Supplier quality etc.) as necessary. Collaborate with R&D: Align investigation findings with future design enhancements to GA products

Performing all activities, especially in Laboratory areas, in compliance with the Environmental, Health and Safety (EHS) guidelines. Required Qualifications Bachelor's Degree in Engineering (Electrical Engineering, Electronics & Communications o

Apply for this role on GE Vernova’s official careers site.