Global Product Support Engineer 5

About this role

## The group you’ll be a part of In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam’s etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry. ## The impact you’ll make As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel

Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers. ## What you’ll do The Global Product Support Engineer provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems

In this role you will respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Additional duties will include reporting design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training and provides support to customer/users where the product is highly technical or sophisticated in nature

Collaborates with other Lam Research colleagues and teams to ensure quality of product and designs and deliverables for customers. Deliver presentations to external customers to address customer concerns and create projects to resolve and improve the product performance and experience. Works independently and with team to troubleshoot, problem solve, address productivity and CIP project

Role requires 20% - 30% travel internationally (sometimes includes last minute travel to address customer

Apply for this role on Lam Research’s official careers site.