Global Planning Operations Escalation Manager

About this role

## The group you’ll be a part of The Global Operations Group brings information systems, facilities, supply chain, logistics, and high-volume manufacturing together to drive the engine of our global business operations. We help Lam deliver industry-leading solutions with speed and efficiency, while actively supporting the resilient and profitable growth of Lam's business. ## The impact you’ll make The Global Planning & Operations Escalation Manager is responsible for leading end-to-end management of high-severity incidents, chronic issues, and escalated customer or stakeholder concerns across the organization

This role ensures cross functional team formation, rapid containment, thorough root-cause analysis, cross-functional alignment, and implementation of long‑term corrective actions that improve operational stability and customer experience. The position partners closely with Global Planning & Operations teams, Supply Chain, Manufacturing, Customer Operations, Product Groups, and senior leadership to minimize business impact and prevent recurrence of systemic issues. ## What you’ll do * Escalation Ownership & Incident Response * Serve as single-point accountability for critical business and customer escalations, ensuring timely, transparent communication and resolution

* Assess escalations across technical, operational, and commercial dimensions to balance priority across the team. * Accurately document incidents, containment actions, root causes, and decisions. * Provide cross-functional leadership without direct authority

* Problem Management * Rapid problem framing (signal > noise): taking fragmented inputs and quickly framing the problem, blocking issue or decision, and business impact. * Drive structured root cause analysis (RCA) using industry-standard methodologies (e.g., 8D, PS&DM, Five Whys, Fishbone). * Communication & Reporting * Provide clear, concise, and executive-ready updates during live escalations and t

Apply for this role on Lam Research’s official careers site.