GIS ITSM Operations Manager 1
Lam Research · Tualatin
About this role
## The group you’ll be a part of The Global Information Systems Group is dedicated to the success of Lam through providing best-in-class and innovative information system solutions and services. Together, we support users globally with data, information, and systems to achieve their business objectives. ## The impact you’ll make The ITSM Operations Manager leads GIS‑wide service operations across Incident, Problem, Change, Request, Configuration, and Release Management
This role owns the CAB, CMDB health and automation, observability signal integration, the enterprise developer portal for GIS platform services, and the SLO/SLA framework with error budgets. Success is measured by accelerated MTTR, improved change success rates, high CMDB accuracy, reduced alert noise, clear SLOs with actionable error budgets, and seamless release coordination—with strong guardrails, automation, and AIOps that scale reliably across all infrastructure and applications. ## What you’ll do Change & Release Management * Manage the Change Advisory Board (CAB): Chair CAB, enforce policy, risk assessment, segregation of duties, and approval workflows
* Establish GIS‑wide release calendar: Maintain a unified calendar across platforms; coordinate release windows, blackout periods, and dependencies. * Automate release notes and org communications: Drive auto‑generated release notes, stakeholder notifications, and post‑release reporting. * Compliance & audit readiness: Track change success/failure rates, rollback trends, and adherence to policy and regulatory requirements
Configuration Management & CMDB Automation * Own CMDB strategy and data model: Define CI classes, relationships, and normalization/enrichment rules aligned to GIS architecture. * Automated inventory management: Implement discovery, reconciliation, and lifecycle updates for all infrastructure. * Application Portfolio Management (APM) integration: Incorporate APM into CMDB to deliver intelligent i
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