General Manager, Services ANZ

About this role

<h1><b>Job Description Summary</b></h1>The Services General Manager (GM) is responsible for functional support of the Service organization, managing the complex customer service business through leadership & development of the team. In addition, this role will drive the Solutions business through collaboration with the commercial organization. The GM will create a culture to achieve customer loyalty.<p style="text-align:inherit"><br /> </p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h1><b>Job Description</b></h1><p><b>Key Responsibilities Include</b>:</p><ul><li>Setting the agenda, initiatives, and culture in the service organisation to help ensure that financial, employee, and customer goals are met or exceeded in the region</li><li>Establishes and fosters enterprise-wide customer relationships that have significant impact on the financial and customer health of the organisation</li><li>Accountable for positive leadership of direct reports and entire Service organisation to include ongoing direction, coaching, and career development</li><li>Drives business results and manages customer relationships within area of responsibility </li><li>Owns operational processes (Preventative Maintenance (PM) completion, Overtime management, Non-contract Revenue, Field Engineer Tool utilization)</li><li>Leads and cultivates a culture in line with the GE Leadership Behviours underpinned by integrity</li><li>Develops strong customer relationships and serves as the interface between customer and all GE Healthcare organizations creating “one GE Healthcare” for the customer</li><li>Proactively identifies customer needs and develops and implements customer specific solutions</li><li>Leads service delivery which continuously surpasses customer expectations </li><li>Leverages internal relationships to enhance business performance and customer experiences.</li><li>Promotes a safe working environment and ensures compliance with applicable Environmental, Health &

Apply for this role on GE HEALTHCARE’s official careers site.