Field Service Engineer Bucharest, Romania

About this role

<h1><b><b><b>Job Description Summary</b></b></b></h1>We are looking for a proactive engineer to be responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to Digital Imaging equipments ( MR, CT, MICT) in Romania.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h1><b>Job Description</b></h1><p><b>Essential Responsibilities </b></p><ul><li>Under minimal supervision, serve as GE HealthCare Field Engineer to assigned customers: complete troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment.</li><li>Own customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure they are always aware of status of all issues for their designated customers.</li><li>Maintain all models specific to a modality’s in the assigned area.</li><li>Perform total system level troubleshooting on complex multi-symptom problems.</li><li>Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction.</li><li>Effectively communicate and partner with teammates and colleagues.</li><li>Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team.</li><li>Assist in the growth and direction of business in geographic area.</li><li>Maintain regular, frequent communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.</li><li>Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.</li><li>Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts,

Apply for this role on GE HEALTHCARE’s official careers site.