Director PCS Cloud Operations SRE

About this role

<h1><b>Job Description Summary</b></h1>The Director – Cloud Operations provides leadership, innovation, and oversight for SRE and CloudOps across PCS. The role establishes the operating foundations, metrics, and automation needed to run mission‑critical, greenfield applications with high reliability and security, and is accountable for meeting product SLAs while scaling Cloud Operations and institutionalizing modern SRE practices in close partnership with product, platform, and security teams.<p style="text-align:inherit"><br /> </p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h1><b>Job Description</b></h1><p><b>Essential Responsibilities</b></p><p>Serve as the functional leader for the PCS Digital Cloud Operations team. Define the operating model, governance, and KPIs; drive automation and observability; and ensure secure, reliable deployments across environments with continuous improvement and tight collaboration with security

This role reports to the VP of Engineering – PCS Apps & Platform. Key responsibilities include:</p><ul><li>Own Cloud Operations for PCS cloud applications; stand up and scale CloudOps capabilities to support multiple products while adhering to committed SLAs.</li><li>Institutionalize SRE practices: implement SLI/SLO/SLA frameworks, error budgets, incident/post‑mortem processes, and reliability runbooks; champion automation to reduce toil and improve service health and monitoring.</li><li>Build end‑to‑end observability (APM/RUM, logs, metrics, traces, health dashboards, proactive alerting) and evolve toward auto‑healing and AIOps for anomaly detection and closed‑loop remediation.</li><li>Drive change, incident, and problem management with clear RACI and stakeholder communications; reduce MTTR through streamlined L1–L4 escalation.</li><li>Establish and test DR/BCP posture; conduct AWS Well‑Architected and operational readiness reviews for services (AWS‑first, with multi‑cloud considerations as needed).</li><li>Lead Fi

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