Customer Service Representative 2

About this role

## The group you’ll be a part of You will be part of customer service organization under spares operations team and will work with our global customer service teams to help in delivering exceptional level of service to internal as well as external Lam customers. ## The impact you’ll make Join Lam as a Customer Service Representative, maintaining direct contact with customers before and after the sale. Collaborating with a wide range of stakeholders from sales teams to field service, you'll foster positive customer relationships, playing an important role in driving revenue growth and meeting service goals

You'll gather accurate accounts of product reliability from customers and provide insightful reports to management. Whether pre-sales or post-sales, your commitment to exceptional customer service makes an impact at Lam. ## What you’ll do Creating and maintaining of Sales Orders, Quotations, Delivery orders, Service Orders, and Customer Owned Material Refurbishment Orders (COM)

Places orders, provides information on part pricing and availability, order status, and delivery information, resolve customer complaints and issues. Interacts with customers and/or service representatives to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges

Follows up on urgent orders to ensure they have shipped. Conducts audits of Global orders to ensure accuracy of processing Analyzes reports and metrics for deviation from plan, reconciles data variances and uses that information to guide the identification of root cause and execution of corrective action activities to deliver system capability and improvement Prepare weekly, monthly and quarterly reports, including KPI’s (Key Performance Indicators) and Operational Metrics Supports Annual Operating Plan initiatives for Global Spares and is actively involved in continuous improvement

Apply for this role on Lam Research’s official careers site.