Customer Experience Customer Success Technical Leader
Cisco · Minato, Tokyo, Japan
Full-time Posted 4 days ago
About this role
<h2>Meet the Team</h2><p>As a Customer Success Security Area TAM, you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team. You will be a Splunk expert and adept at understanding, adapting, and guiding our account teams and customers on how to best use our Platform.</p><p>Are you up for the challenge?</p><p>Responsibilities:</p><ul><li>Highly skilled and aligned to Splunk Security license products, such as Enterprise Security (ES), security applications like Splunk User Behavior Analytics (UBA), and/or SOAR (Security Orchestration, Automation, and Response).</li><li>Aligned to a specific Area to strategically support the Customer Success Executive, Technical Success Engineer, Solution Engineer, Solution Architect motions.</li><li>Develop strong partnership with Sales/Customer Success roles to assist Area aligned customers with Value Realization. Activities include, but not limited to:<ul><li>Onboarding & Enablement – deliver workshops, prescriptive guidance/assistance, achieve onboarding milestones.</li><li>Health Review & Remediation - audit usage, indexes, data models, assets/identities, dashboards, correlation searches, notable events, frameworks, etc
and remediate identified issues.</li><li>Security Use Case Activation - planning & development of detections/analytics (e.g. identify MITRE ATT&CK coverage gaps, integrate/normalize data, drive CIM compliance, write custom SPL, etc.).</li><li>Feature/Framework/Product Activation (e.g. Risk Base-Alerting, Threat Intel, Threat Hunt, UBA/UEBA, SOAR/Automation, etc.).</li><li>Proactively engaging Customer Success Executives and Solution Architects on Security-related adoption/use case work opportunity.</li><li>Proactively engaging Technical Success Engineers on health-related work opportunity related to Security products.</li><li>Scoping the level of effort and developing a technica
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