Administrator, Entitlements
Royal Bank of Canada · Putrajaya, Wilayah Persekutuan Kuala Lumpur, Malaysia
Full-time Posted 5 days ago
About this role
<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left"><b><u>Job Description</u></b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b><span>What is the opportunity?</span></b></p><p></p><p><span>RBC Investor Services Malaysia is a processing centre of operational excellence supporting 10 countries across three geographic time zones. RBC IS Malaysia employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes </span>globally
</p><p></p><p><span>As an Administrator, Entitlements you are responsible for day to day supervision of accurate and timely processing, reconciliations, reporting and query resolution within required timeframes across all prescribed services to RBC IS clients. </span></p><p><span>Working Hours – 3pm to 12am / 4pm-1am</span></p><p></p><p><b><span>What will you do?</span></b></p><p></p><p><b><span>Primary Responsibilities</span></b></p><p></p><ul><li>Provides day-to-day supervision to direct line manager in ensuring daily deliverables are successfully completed; including any ad-hoc responsibilities assigned</li><li>Ensure that all allocated corporate/income events and instructions are processed, validated, and authorized within the required timeframes i.e. key dates and stages</li><li>highly in adherence to SLA and operational procedures without exception; and deviations are reported to Supervisor/Manager immediately</li><li>Ensure prompt escalation of operational iss
Apply for this role on Royal Bank of Canada’s official careers site.