Visa Pay CICO Agent Network Lead

About this role

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world

Progress starts with you. Job Description The CICO Agent Network Lead is responsible for building, scaling, and managing the Visa Pay DRC cash-in/cash-out agent network. This role ensures customers can reliably deposit and withdraw funds while maintaining consistent service standards across all agent locations

The position involves leading network planning, agent performance management, and operational efficiency while ensuring compliance with regulatory and company standards. The role oversees agent productivity, liquidity management, and key performance indicators (KPIs), proactively addressing operational challenges and improving network performance. The role requires strong collaboration with internal and external stakeholders—including banks, agencies, operations teams, and risk/compliance units—to ensure seamless execution and continuous improvement

Essential Functions: Own and execute the Visa Pay DRC agent coverage strategy, rollout roadmap, and outlet selection criteria Train agent partners’ team leaders and field supervisors to ensure consistent standards Manage agent economics, including productivity, liquidity/float, incentives, and unit economics Define and enforce service standards across branding, compliance, availability, and quality Monitor network KPIs and act on churn, dormant outlets, equipment issues, and closures Resolve operational challenges in collaboration with banks, agencies, and internal teams

Apply for this role on Visa’s official careers site.