Vice President, Dispute Processing

About this role

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world

Progress starts with you. Job Description The Open VisaNet (OVN) organization provides Information Technology services that enable Visa's mission-critical core payment systems. The business applications enabled by OVN provide the essential functions that consumers, merchants, and financial institutions in the payment ecosystem need to transact payments, affect settlement of funds, manage payment risk, and manage disputed payments

The talented engineers, analysts, and project managers, as well as the leadership team that comprise OVN, deliver these market-critical services at the demanding pace that the payment industry demands while maintaining hallmark levels of reliability and availability. The Vice President, Dispute Processing, will lead a development organization responsible for Visa's global dispute management system known as Visa Resolve Online. Visa Resolve Online (VROL) is a web-based application that supports customer service representatives and back-office analysts responsible for managing the dispute transaction life cycle

VROL is a mandated service that is crucial to the Visa brand promise of providing secure and reliable payment services by ensuring that cardholders, merchants, and issuing financial institutions have a clear dispute process and enabling technology, making resolution of disputed transactions fast and easy. Reporting to the Head of Open VisaNet, this position has a high-impact, high-visibility

Apply for this role on Visa’s official careers site.