Upgrade install and Relocation Engineer

About this role

Job ID: J-00336844 Context The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region. Executes system Upgrade & Installations and Relocations activities that are well-defined and works under close supervision; provides technical support for other CS activities when needed

Requirements Requires flexibilty and openess to accommodate various work settings, locations and interactions/collaborations with different colleagues. Requires a BS degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience. Responsibilities Problem analysis and approach Gather all information relevant for the problem, analyze using defined means, gather additional diagnostic info if needed, execute initial approach to solve problem determined by senior engineers and with close guidance from others

Problem handovers and routing Handover problem or problem aspects to others (experienced 1st line), document all data relevant for problem (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports). Installation Install equipment at customers locations, including equipment with new features, unload components, inspect for damage, assemble, align and test per the guidance provided by experienced team members

Upgrade Execute hardware installation and perform system setup/recovery for upgrade packages as well as support locally owned field swaps adherering to an up-to-date plan and following the sequence under close guidance of experienced team members. Procedures Based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, exe

Apply for this role on ASML’s official careers site.