Trilingual Sr. Client Care Support - VisaAccess

About this role

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world

Progress starts with you. Job Description This role is an individual contributor with a focus on analyzing technical complaints and providing first level support to both Internal and External staff worldwide. The team also provides access controls designed to enroll, update, delete and audit both Internal and External profiles

This position is at a professional level and uses a set of standard procedures to execute tasks while applying analytical skills based on the type of request. This position receives a low level of guidance and supervision. Responsibilities: Processes urgent requests for password resets and account enablement’s to minimize downtime for both Internal and External staff worldwide

Provides level one triage for Visa Portals and applications, which includes diagnosing issues, detecting patterns of impact, and ensuring the validity of complaints while working with other support teams on the resolution of Client inquiries/requests. Assists in coordinating internal resources to accomplish Visa and Client objectives and ensure Client experience standards are met. Maintains access controls responsibility for a wide variety of applications, which involves enrolling, updating, entitling and deleting both internal and external staff profiles

Provide information, direction and education to Clients regarding the various Visa Portals, products and services, ensuring understanding of best practices regarding usage a

Apply for this role on Visa’s official careers site.