Trilingual Client Care Analyst
Visa · Bogota, Hybrid, Colombia
Remote Full-time Posted 4 days ago
About this role
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world
Progress starts with you. Job Description Client Services Commercial and Money Movement Solutions provides industry-leading and operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to Technical Solutions and Product teams bringing the voice of the client into the design, development and successful deployment of Visa products and solutions
The Money Movement Support Analyst will be part of our Client Services team within the Global Contact Center organization. The Analyst will be a subject matter expert across the Money Movement Solutions landscape in all regions. This includes B2B payments, cross-border and domestic payments, expense management, travel solutions, compliance, and data solution products
The candidate will need to understand all related integration to these commercial products and platforms. The Analyst is a client-facing, position responsible for providing technical support and solutions to Visa’s Acquiring, Issuing and B2B FI clients amp processors and acts as primary and escalation point of contact when standard procedures have failed to resolve issues. The Analyst also needs to ensure that escalations are proactively and professionally managed to deliver a great client outcome
This includes partnering with Visa Technology teams to resolve complex technology issues and leveraging deep knowledge of the client experience to propose pot
Apply for this role on Visa’s official careers site.