Technical Support Engineer - Azure Cloud (IaaS) - Global Client Delivery

About this role

Bilingual (Must be Native level Japanese language ability, Bussiness level English language ability) 4+ years of experience in customer support, technical software support, systems development, network operations, IT admin or IT consulting Experience working with Azure or one of the other cloud providers or virtualization or equivalent technology. - Windows or Linux System Administration/Virtualization - Windows scripting or PowerShell, linux bash scripting - Familiarity with Active Directory, Security, OS Internals concepts - Understanding of Virtualization concepts and virtual system administration - Experience with Hyper-V or VMWare configuration and administration - Familiarity with Web Server, HTTP protocol and basic networking technologies such as tcp/udp. - Understanding of Storage technologies (cloud and/or on premises) - Understanding of RDP/SSH Degree in Computer Science, Information Systems, Engineering or equivalent degree

Experience in building business system using windows and linux on Azure and following azure services. - Azure IaaS/VMSS - Azure Storage Servics (Files share) - Azure virtual network You approach things with a growth mindset - genuine desire and motivation to learn and develop yourself. You embrace challenges and persist in face of setbacks

You consider failure an opportunity to learn, so whatever happens you win. You love customers and are obsessed with them - a genuine desire to help under challenging circumstances and work with a sense of urgency. Strong communication skills, ability to work on a team environment, problem-solving skills and capacity to deal with ambiguity

You are able to handle multiple customer issues and effectively balance your priority need. Excellent self-assessment to identify when other resources are needed; ability engage and collaborate effectively with others to resolve complex problems. Handle high pressure situations well - maintain calm and composure on stressful situations is a must

This position wi

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