Technical Support
Kyndryl · KIN51514 Gurugram (KIN51514), India
Remote Full-time Posted 4 days ago
About this role
Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress
Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. We are hiring a Level 1 Technical Support Specialist to provide first-line technical support to B2B clients
The role focuses on quick problem determination, troubleshooting, and delivering excellent customer service within defined SLAs. Key Responsibilities Deliver Level 1 support for hardware, software, and services as per contract. Troubleshoot and resolve issues related to OS, Email (Outlook/Exchange/Lotus), Networking (VPN/Connectivity), O365, VMware, and collaboration tools (Teams, Webex, Slack)
Handle password resets, entitlement checks, and incident logging in ticketing tools. Escalate issues to appropriate teams while acting as the client’s advocate. Manage service outages and update status messages
Maintain software license and hardware inventory records. Meet SLAs, SLOs, and KPIs with high customer satisfaction. Required Skills Excellent verbal & written English communication Strong customer service and troubleshooting skills Knowledge of Windows, macOS, O365, VMware, Networking, Internet Security, and Collaboration tools Familiarity with IT ticketing systems Multilingual ability is a plus Your Future at Kyndryl Imagine being part of a dynamic team
Apply for this role on Kyndryl’s official careers site.