Technical Account Manager - OpenShift

About this role

The Red Hat Global Services team is looking for a Technical Account Manager to join us in EMEA. In this role, you will provide personalized, attentive support and mentorship to a small set of enterprise customers. Your goal will be to build high-value relationships as you understand their IT infrastructures, internal processes, and business needs, creating long-lasting loyalty to Red Hat

You will ensure that our customers receive access to solutions that enable their technical environments to run efficiently. As a Technical Account Manager, you work closely with internal resources such as Support Delivery, Engineering, and Product Management depending on the customers’ environments and needs, you will help them collaborate with other vendors and advocate on their behalf. In this position, you are building up, maintaining, and growing long-lasting loyalty between Red Hat and our customers

You have the opportunity to shape the future of our technology along with subject matter experts and developers in the Open Source Community. Learn about the real-life experience of one of our Technical Account Managers in this blog post. What you will do Become a Red Hat Technical Ambassador, working closely with a small number of customers using Red Hat Openshift Develop relationships with key business and IT stakeholders and become an expert on customer implementations by understanding their top business goals and priorities Understand customers' technical infrastructure, hardware, processes, and products Deliver key portfolio updates and assist customers with product upgrades Inform customers of technology changes or potential disruptions to their service and advise them on mitigation strategies Perform initial or secondary investigations and respond to online and phone support requests Troubleshoot technical issues and guide issue escalation with Red Hat and customer teams Provide advice and guidance to customers about their current and future use of Red Hat’s offerings Perfo

Apply for this role on Red Hat’s official careers site.