Technical Account Manager Intern

About this role

Business Unit Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses

What the Role Entails Tencent Cloud is expanding its global enterprise customer support capabilities and is seeking motivated individuals to join us as Technical Account Management Intern. As a TAM Intern, you will gain hands-on experience supporting enterprise customers throughout their post-sales cloud journey. Working alongside experienced Technical Account Managers, you will assist in monitoring cloud performance, supporting customer issue resolution, and contributing to solution optimization initiatives

This internship provides practical exposure to customer lifecycle management, cloud operations, and cross-functional collaboration. If you are passionate about cloud technologies and aspire to become a trusted technical advisor to enterprise clients, this role offers an excellent foundation. Responsibilities Assist Technical Account Managers in supporting enterprise customers across their post-sales lifecycle, including onboarding, solution validation, and operational follow-up Support monitoring of cloud performance metrics and help identify potential optimization opportunities Participate in customer meetings to document technical requirements, operational challenges, and follow-up actions Assist in troubleshooting coordination by working with product and engineering teams to ensure timely resolution of customer issues Contribute to preparation of customer reports, technical documentation, and service review materia

Apply for this role on Tencent’s official careers site.