Tech Support Analyst
Visa · Bogota, Colombia
Full-time Posted 4 days ago
About this role
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world
Progress starts with you. Job Description At Featurespace, now part of Visa, we strive to be the world’s best software company at protecting our clients and their customers from fraud attacks. We do that with personality, heart and professionalism, cultivating an innovative, fun and positive team atmosphere where everybody can contribute to solving our clients’ problems in new, innovative ways
We are always seeking to be the best at what we do and make our customers smile. We are seeking a Bilingual Technical Support Engineer to join our Americas Support Team. This is a highly technical customer-facing position that goes beyond what is typically expected in an entry-level support role
You will work directly with enterprise clients, diagnosing complex issues in live fraud detection environments, and partnering closely with engineering to deliver effective solutions. You will provide support for multiple Featurespace products, including ARIC, deployed across both cloud and on-premises infrastructures. Your work will help ensure mission-critical systems remain reliable, high-performing, and secure, protecting millions of payment transactions from fraud every day
Starting on a fast-track learning program, you will quickly develop your knowledge and skills in all areas of our products to facilitate getting involved with supporting customer deployments after installation, technical diagnosis of issues, helping to shape process
Apply for this role on Visa’s official careers site.