Supervisor of Medical and Clinical Operations

About this role

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting

Growing together. This position is the evening & overnight Supervisor of Waukesha Memorial Hospital. The position is full-time, Monday - Friday, primarily covering the evening shift 3:00pm-11:00pm, and overnight shift 11:00pm - 7:00am

Our office is located at 725 American Ave, Waukesha, WI Primary Responsibilities: Investigates, resolves, and documents patient, physician, and customer inquiries and concerns Leads Patient Satisfaction and Service Excellence Initiatives within the department Develops and implements action plans to improve service Maintains metrics and statistics assigned Measures and monitors staff productivity and quality. Performs quality audits on staff and provides feedback and education based on results Completes staff performance scorecards to monitor quality, productivity, and service levels Tracks department errors, develops monthly reports, monitors trends, and educates staff and customers as appropriate Ensures employee schedules and timecards are edited and maintained accurately and timely. Authorizes staff timecards as assigned Works assigned work queues and work lists to completion and troubleshoots and removes barriers Maintains and demonstrates expertise to function as a resource for staff, other departments and patients Communicates complete information to staff and customers using active listening and verifies understanding of requirements in order to successfully compl

Apply for this role on UnitedHealth Group’s official careers site.