Staff Technical Support Engineer - Mainframe

About this role

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If you already have a Candidate Account, please Sign-In before you apply. Job Description: Broadcom’s Mainframe Software Division (MSD) is looking for a talented and motivated Technical Support Engineer with a passion for Customer Success. This position is responsible for providing omni-channel support for complex questions/problems for product suites to ensure our customers achieve their desired business outcomes

Engineers are expected to deliver a superior customer experience by exhibiting our core principles of empathy, expertise, value, and speed. Key Responsibilities Promote Broadcom mission, customer promise, and strategy; willingly adapts to and supports change. Participates in projects to improve the business/products/CX

Willingly accepts and adapts to change in product(s) being supported, environments, infrastructure / technology and such. May assist others in adopting to product(s)/technology change. May act as a Designated Support Engineer for certain products/ customers

Continually expands knowledge of Broadcom Support best practices, procedures and systems. Lead brainstorming sessions to improve our business by applying active listening, collaboration and facilitation skills. Proactively identify team training needs; collaborate with team members to facilitate relevant training to address individual or team needs

Prioritize and balance workload across channels, making good use of time to achieve organizational and personal goals. Assist/mentor others to prioritize and balance their workload by sharing their expertise. Independently learn and expand product, technology and soft skills

Expand knowledge across multiple product releases. Act as subject matter expert for certain product components. Actively participate in Broadcom communities to promote self-service and to promote customer-to-customer c

Apply for this role on Broadcom’s official careers site.