Sr. Manager Quality BRCM (Business Risk & Control Management)

About this role

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world

Progress starts with you. Job Description The BRCM Senior Manager is a senior people‑leader role responsible for owning and advancing functional‑area quality, risk, and control monitoring across both human‑delivered and AI‑delivered customer interactions. This role leads the evolution of quality assurance from traditional, sample‑based testing to AI‑enabled, continuous quality intelligence, while ensuring strong governance, defensibility, and measurable business impact

The Senior Manager directly manages and develops a team of Analysts, providing strategic direction, operational planning, and performance coaching to ensure high‑quality execution, insight generation, and risk mitigation. The role partners closely with Client Care leadership and cross‑functional senior stakeholders to align quality monitoring & control testing strategy with organizational objectives and key results. This position plays a critical leadership role in driving organizational change, capability uplift, and adoption of AI‑enabled quality & control testing models, while maintaining strong human‑in‑the‑loop frameworks and risk governance

The Senior Manager regularly leads quality and risk performance reviews, influences senior leadership through data‑driven narratives, and ensures quality monitoring delivers clear, measurable functional‑area impact. Responsibilities: Quality Strategy & Governance Own the functional‑area quality monitoring strategy

Apply for this role on Visa’s official careers site.