Software Maintenance Engineer (Technical Support, Linux, Kubernetes, Mandarin)

About this role

As an Open Organization built on open source software, Red Hat values innovation, solid technical acumen, customer focus, leadership, and the creativity that impacts the customer experience across a range of products. The Red Hat Customer Experience and Engagement (CEE) team is looking for an experienced Senior Technical Support Engineer with Linux networking experience to join us. In this role, you will build on your expertise with Red Hat technologies, namely Red Hat Enterprise Linux (RHEL) running on hybrid cloud, while providing outstanding technical support to our customers

You'll work closely with our developer and quality engineering (QE) teams to incorporate customer feedback and make Red Hat Enterprise Linux (RHEL) an even better product. The customers you'll interact with are often last level technical contacts on the customer's side, like system administrators, architects, and solution engineers. You will be a part of the unique Red Hat culture, enriched with various principles and initiatives, such as Open Management Practices, Open Decision Framework, and diversity and inclusion

With the freedom to showcase your leadership skills at any time, you will have the option to bring innovative solutions to complex problems. You will get the opportunity to be a part of several Recognition programs to reward and celebrate yours and others' success. This job is a very important centerpiece between our customers and developer teams and is essential to perfect our product quality and customer experience

Successful applicants must reside in a country where Red Hat is registered to do business. What you will do Support Red Hat's customers on various network related issues for Red Hat Enterprise Linux (RHEL) and Red Hat products on different hybrid cloud solutions Diagnose and troubleshoot complex technical problems across different components like Packet loss, bonding and teaming, IPv4 and IPv6, Control Groups, firewall (iptables) Load Balancer, network interface

Apply for this role on Red Hat’s official careers site.