Software Engineering Lead - Contact Center, Genesys, IVR

About this role

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting

Growing together. We are seeking an experienced professional to join our team as a Senior Contact Center / IVR Engineer with AI Expertise. This role involves managing and supporting contact center technologies, monitoring tools, cloud infrastructure, and integrating AI-driven solutions for automation and analytics

The ideal candidate will have a strong background in IVR systems, cloud platforms, and AI technologies, with proven experience in operations and monitoring enterprise applications. Primary Responsibilities: Design, implement, and maintain contact center solutions, including Genesys IVR systems Configure and manage monitoring tools such as Splunk, Zabbix, Grafana, and Dynatrace for proactive system health checks Integrate AI-based solutions for call routing, voice analytics, and predictive monitoring Support operations for contact center services and ensure high availability and performance Manage CI/CD pipelines using Jenkins and GitHub Actions for deployment automation Collaborate with cross-functional teams to ensure smooth integration with public cloud platforms (Azure, Google Cloud, AWS) Develop and maintain scripts for automation and operational efficiency Monitor enterprise applications across cloud and on-prem environments Participate in Agile ceremonies and contribute to continuous improvement initiatives Provide technical leadership and mentor junior team members Comply with the terms and c

Apply for this role on UnitedHealth Group’s official careers site.