Software Engineer II - CTJ - POLY

About this role

Build the tools and systems that make M365 sovereign cloud operations faster, smarter, and more reliable. Creates and implements code for a product, service, or feature, reusing code as applicable with minimal supervision. Writes and learns to create code that is extensible and maintainable

Considers diagnosability, reliability, and maintainability with few defects, and understands when the code is ready to be shared and delivered. Applies coding patterns and best practices to write code (e.g., leveraging state-of-the-art generative artificial intelligence [GenAI], approaches to source code organization, naming conventions). Acts as a designated responsible individual (DRI), working on-call to monitor a system/product feature/service for degradation, downtime, or interruptions

Alerts stakeholders as to the status and gains approval to restore system/product/service for simple problems. Responds within service level agreement (SLA) timeframe. Escalates issues to appropriate owners

* Maintains operations of live site service, following security best practices when responding quickly to mitigate issues while using the minimum required permissions to do so that arise on a rotational, on-call basis. Identifies solutions and mitigations to simple issues and complex issues when applicable impacting performance or functionality of live site services and escalates appropriately. With minimal supervision, improves troubleshooting guides (TSGs), wikis, tests, and telemetry to make on-call better, and recommends user-facing support documentation and additional test coverage to reduce likelihood of future user-initiated incidents

* Contributes to identifying dependencies, and incorporates them into the development of design documents for a product area with little oversight. Helps to actively identify other teams and technologies to leverage, how they interact, and where their own system or team can support others. Understands downstream interactions between systems

Contr

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