Social Intelligence Analyst

About this role

UnitedHealth Group is a health care and well-being company that's dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum , working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come

Make an impact with a team that shares your passion for helping others. Join us to start Caring. Connecting

Growing together. The Social Intelligence Analyst supports Enterprise Communications by monitoring and interpreting social and digital conversation to identify experience ‑ driven issues, emerging risks, and narrative shifts that may require awareness or action. The role has two core areas of focus: sustained attention to experience ‑ related narratives and day ‑ to ‑ day contribution to broader social intelligence work across topics and stakeholders

Location: You'll enjoy the flexibility to work remotely * from anywhere within Minnesota. For all hires in the Minneapolis area, you will be required to work in the office for a minimum of four days per week. Hours: Full time, Monday-Friday, 8:00AM-5:00PM Primary Responsibilities: Monitor and analyze social and digital conversation across priority platforms, including TikTok, with a consistent focus on experience‑related narratives and ongoing coverage of broader reputational, brand, and issue‑related discussion Track themes and patterns over time, distinguishing routine activity from signals that may indicate experience friction, narrative change, or emerging reputational risk Assess and contextualize misleading or inaccurate claims, particularly when personal stories or lived experiences are influencing how narratives are forming or spreading Contribute to general social intelligence coverage, including monitoring across topics and re‑prioritizing focus as new questions or priorities emerge Work alongside other Communications teams, Social Care,

Apply for this role on UnitedHealth Group’s official careers site.