Service Design Intern
Roche · Sant Cugat del Vallès, Barcelona, Spain
Full-time Posted 4 days ago
About this role
<p>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come
Join Roche, where every voice matters.</p><h3></h3><p></p><h3>The Position</h3><p><span>You will join the Customer Experience, Research & Strategy team at Roche Diagnostics in Sant Cugat. This team sits at the heart of how Roche understands and designs for the people who rely on diagnostic solutions — from lab professionals to clinicians and patients. The team combines rigorous research with strategic design to shape services and experiences across digital and physical touchpoints.</span></p><p></p><p><b><span>About the role</span></b></p><p></p><p><span>As a Service Design intern you will contribute to real research and design projects from day one
Working alongside senior designers and researchers, you will help map the end-to-end experiences of Roche's customers, conduct user research, and explore how conversational interfaces — chatbots, voice assistants, and AI-powered agents — can better serve the needs of healthcare professionals.</span></p><p><span>Over the course of a full year you will move through the entire design cycle — from discovery and research through to prototyping and delivery — building a rich, evidence-based portfolio in one of the most complex and meaningful design contexts there is.</span></p><p></p><p><b><span>What you'll do</span></b></p><h2></h2><p><b><span>Research support</span></b></p><ul><li><p><span><span>Assist in planning and facilitating user interviews, contextual enquiries, and usability sessions with healthcare professionals</span></span></p></li><li><p><span>Help synthesise qualitative findings through affini
Apply for this role on Roche’s official careers site.