Senior Staff Engineer, Interactive Voice Response - AI/ML

About this role

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Our Service Engineering team at GEICO is revolutionizing customer service using AI and multi-agent systems

If you're passionate about creating large-scale, distributed AI applications with significant business impact, this opportunity is perfect for you. Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to chat. Our Senior Staff Engineer is a lead member of the engineering staff working across the organization to provide a friction-less experience to our customers and maintain the highest standards of protection and availability

Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between. As a Senior Staff Engineer, you will: Design, develop, and deploy large-scale distributed AI applications that power customer self-service across multiple communication channels (voice, IVR, chat)

Build and optimize multi-agent systems that enable intelligent, collaborative decision-making to improve automation and customer experience. Collaborate with cross-functional teams (engineering, product, data science) to translate business requirements into scalable AI/ML solutions. Ensure system reliability, scalability, and performance through best

Apply for this role on Geico’s official careers site.