Senior Software Engineer (data engineering)

About this role

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting

Growing together. If you reside in the states of Minnesota and District of Columbia , you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges. Primary Responsibilities: Design and implement scalable ETL/ELT pipelines to ingest structured and unstructured data from various sources (e.g., APIs, logs, databases, user interactions) Ensure data quality, consistency, and availability for bot training and real-time decision-making Bot Data Integration: Collaborate with bot developers to integrate data sources into conversational AI platforms (e.g., Amazon Lex, Dialogflow, Azure Bot Framework) Enable bots to access contextual and personalized data during interactions SRE/IT Support: Monitor and maintain voice bot systems (e.g., Amazon Lex, Google Dialogflow, Azure Bot Service, Genesys,) Troubleshoot issues related to bot performance, voice recognition, call routing, and backend integrations Monitoring & Optimization: Implement data logging and monitoring systems to track bot performance, user engagement, and data drift Optimize data flows for latency, throughput, and cost efficiency Collaboration & Governance: Work closely with AI/ML, DevOps, and compliance teams to ensure secure and compliant data handling Maintain documentation and data lineage for transparency and auditability Design, develop, and deploy AI-powered solutions using no-code, low-code, and advanced platforms

Apply for this role on UnitedHealth Group’s official careers site.