Senior Product Manager

About this role

Engage directly with end customers to understand their needs, gather feedback, and proactively identify service-impacting issues and feature gaps. Partners with Site Reliability Engineers and developers to resolve support drivers, introduce new tooling and features, and ensure continuous improvement of the customer experience. Collaborates with partner teams, systems integrators, and other vendors to build golden configurations and deployment strategies with minimal user impact

Collects and reviews service telemetry to identify the most impactful issues affecting service health, uncovers opportunities to enhance the customer experience, and drives iterative improvements for ongoing service quality. Leverages data and AI tools to analyze user behavior or feedback, working with data scientists or engineering to implement AI-driven improvements. Incorporates security factors and implements security-by-default principles in features, services, and experiences

Bachelor's Degree AND 5+ years experience in product / service / program management or software development Bachelor's Degree AND 8+ years experience in product / service / program management or software development OR equivalent experience. 2+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework) and improving metrics for a product, feature, or experience. 4+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn)

4+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product). 2+ years experience managing or leading cross-functional hardware programs involving coordination with multiple stakeholders, tracking KPIs, and enhancing the overall customer experience. 3+ years experience partnering with SRE o

Apply for this role on Microsoft’s official careers site.