Senior Manager
Visa · Bogota, Hybrid, Colombia
Remote Full-time Posted 4 days ago
About this role
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world
Progress starts with you. Job Description The Senior Manager, LAC Merchant Support will be responsible for the support of Acceptance Solutions products in the Latin America and Caribbean (LAC) region and other regions. This includes complete responsibility for the performance of the group supporting issue resolution at levels 1 & 2 for both merchants and partners within the regions and partnership with the level 3 teams to ensure the best possible client experience at all levels
The Senior Manager will be part of the global Acceptance Support organization and work to ensure consistency and harmony of LAC support processes with other supported regions. They will be the primary support point of contact for internal stakeholders in the LAC region and other regions, including other CS leaders, sales, and product teams. Candidates should have a strong knowledge the Visa Acceptance Platform including Cybersource and have experience working in a global support structure
This position is located in Bogota and must be bi-lingual in English and Spanish. (Tri-lingual in English, Spanish, Portuguese a plus) Responsibilities: Drive the best possible Client Experience for supported merchant and partners. Improve Operational Efficiency by delivering operational excellence and execution
Be accountable for the overall performance of a team and lead by example. Focus on Performance Development and Growth for all employees. Participate in
Apply for this role on Visa’s official careers site.