Senior IT Service Manager

About this role

<p>MAKE HISTORY WITH US!</p><p> </p><p><span data-teams="true">The Role</span></p><p> </p><p><span data-teams="true">The Senior Service Manager oversees end-to-end service management operations within their assigned services. This role leads a support team, ensuring consistent application of ITIL best practices and alignment with organizational service goals. The Senior Service Manager ensures services are effectively managed across multiple teams, driving service excellence, continuous improvement, and operational alignment with governance and reporting standards.</span></p><p> </p><p> </p><div><div><p><strong><span xml:lang="EN-US" data-contrast="auto">Key Responsibilities</span><span data-ccp-props="{}"> </span></strong></p></div><div><p><span data-ccp-props="{}"> </span></p><p> </p></div><div><p><strong><span xml:lang="EN-US" data-contrast="auto">Own Cloud Services End-to-End</span><span data-ccp-props="{}"> </span></strong></p><p> </p></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-aria-level="1" data-aria-posinset="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="17" data-font="Symbol" data-leveltext="" aria-setsize="-1"><p><span xml:lang="EN-US" data-contrast="auto">Take full ownership of cloud services lifecycle </span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-aria-level="1" data-aria-posinset="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="17" data-font="Symbol" data-leveltext="" aria-setsize="-1"><p><span xml:lang="EN-US" data-contrast="auto">Ensure delivery against SLAs, OLAs, and KPIs, driving high service quality and performance</span><span data

Apply for this role on Philip Morris International’s official careers site.