Senior Clerk - Receptionist

About this role

This position is Onsite. Our office is located at 19500 W Interstate, San Antonio, TX 78257. Explore opportunities with WellMed, part of the Optum family of businesses

We believe all patients are entitled to the highest level of medical care. Here, you will be part of a team who shares your passion for helping people achieve improved health outcomes. Explore rewarding opportunities for physicians, clinical staff and non-patient-facing roles

Join us and discover the meaning behind Caring. Connecting. Growing together

The Senior Clerk is responsible for quickly answering all calls and properly referring questions and issues to the appropriate back office staff. Serves as the first point of contact for the home health agency offering assistance to customers, physician office, patients, vendors and other staff members within the organization. Great customer service skills, attention to detail, and answering phone calls in a professional and courteous manner and have good communication skills and speed

Performs quality assurance on all referral processing to ensure minimal errors and provide feedback to central intake management of current team performance. Manages messages sent through messaging system TIGER CONNECT from the answering service and ensures they are distributed to the appropriate branch personnel through the TIGER CONNECT distribution groups. Enters patient information into current EMR

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime

This will be 1:1 training with a senior lead then on-the-job training and the hours during training will be 8:00 am - 5:00 pm CST, Monday - Friday. Primary Responsibilities: Collects, verifies, and records initial client information to include type of services, insurance, benefits, physician info

Apply for this role on UnitedHealth Group’s official careers site.